Shipping Methods & Policies
We offer shipping service via US Postal Service, UPS and FedEx. We offer our customers the following shipping options:
US Postal Service (Recommended for Music orders)
UPS or FedEx (Recommended for Equipment orders)
Shipping Cut Off Time: Orders placed on our site by 7PM (PST) usually ship the next day unless a product is out of stock.
Calculating Shipping Cost: It's easy to calculate shipping costs on our Web site before you purchase a product. Just follow the steps below.
Checking Order Status: To check the status of an order, click the Your Account link in the upper right corner of each page and login to your account. Orders that are awaiting shipment are defined as Pending while orders that have shipped are labeled Closed. Once an order has been shipped, you can view the tracking number in order to determine a delivery date from the shipping carrier.
Special Notes:
1. We, Seattle Karaoke Enterprises, Inc., cannot be held responsible for Common carrier's or customer's failure to deliver or accept on time (other than the refund of shipping charges if delinquent in arrival and reimbursed by common carrier).
2. UPS does not deliver to PO Boxes.
3. Shipping time does not include weekends and holidays when the most common carriers are closed.
4. Any additional carrier fees due to Address Corrections will be charged to the customer as well as a minimum of $5.00 processing & handling fee (please make sure your address is right!!). We will charge to the credit card used for original purchase order when we are notified in our monthly statement. We will notify the customer before charging.
5. Any refused or undelivered packages not failed by the carrier will be assessed a $20.00 per package service charge addition to the original shipping fee(s).